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Privacy Policy

Last updated: 6/26/2026

MiDiGi.NET ("we", "us", or "our") is committed to protecting your personal privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit midigi.net and use our services.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, and phone number provided during registration

  • Shipping Address: Address information used for order delivery

  • Transaction Information: Details related to purchase, trade-in, or repair orders

  • Device Information: Model, condition, and description of devices submitted for trade-in or repair

  • Communications: Content of messages exchanged with us via customer support or email

1.2 Information Collected Automatically

  • Browsing Data: IP address, browser type, operating system, pages visited, and time spent

  • Cookie Data: Used to maintain login sessions, language preferences, and basic website functionality (see Section 6)

  • Device Identifiers: Device type, screen resolution, and other technical parameters

1.3 Information We Do Not Collect

  • We do not store your credit card numbers or full payment credentials. All payments are processed securely through third-party payment processors (e.g., Stripe).

  • We do not actively collect sensitive personal information (e.g., race, religion, health data).

2. How We Use Your Information

We use your personal information only for the following purposes:

PurposeDescriptionOrder ProcessingFulfilling purchases, trade-in, and repair orders; arranging deliveryAccount ManagementMaintaining your account, providing login and authenticationCustomer ServiceResponding to inquiries, handling returns and warranty claimsService ImprovementAnalyzing website usage to enhance user experienceSecurityDetecting and preventing fraud, abuse, and security threatsLegal ComplianceMeeting legal obligations such as tax and consumer protection regulations

We do not use your personal information for automated decision-making or profiling.

3. Information Sharing

We do not sell your personal information. We only share it with third parties in the following circumstances:

  • Payment Processors: Such as Stripe, for secure payment processing

  • Logistics Providers: For order delivery and shipment tracking

  • Cloud Service Providers: For data hosting and storage (data encrypted in transit and at rest)

  • Legal Requirements: When required by law or in response to valid government requests

All third-party service providers are bound by contract and may only process data to the extent necessary to provide services on our behalf.

4. Data Storage and Security

4.1 Storage

  • Your data is stored on secure servers located within the EU/Spain

  • Account data is retained for 3 years after account deletion or last activity

  • Transaction records are retained for the period required by applicable law

4.2 Security Measures

  • SSL/TLS encrypted transmission

  • Passwords hashed using the Argon2 algorithm

  • Strict database access controls

  • Regular security reviews

While we take reasonable measures to protect your information, no method of internet transmission can be guaranteed to be completely secure.

5. Your Rights

Under applicable data protection laws (including GDPR), you have the following rights:

  • Right of Access: View the personal data we hold about you

  • Right to Rectification: Request correction of inaccurate personal information

  • Right to Erasure: Request deletion of your personal data (subject to legal retention obligations)

  • Right to Data Portability: Obtain a copy of your data in a commonly used format

  • Right to Object: Object to specific data processing activities

  • Right to Withdraw Consent: Withdraw any consent you have previously given at any time

To exercise any of these rights, please contact privacy@midigi.net. We will respond to your request within 30 days.

6. Cookie Policy

We use the following types of cookies:

TypePurposeRetentionEssential CookiesLogin sessions, shopping cart, language preferencesSession duration or up to 1 yearFunctional CookiesRemembering display preferences (e.g., light/dark mode)Up to 1 year

We do not use third-party advertising or tracking cookies. You can manage or disable cookies through your browser settings, but this may affect the normal functionality of the website.

7. Children's Privacy

Our services are intended for users aged 16 and above. We do not knowingly collect personal information from children under 16. If we discover that we have inadvertently collected data from a minor, we will delete it promptly.

8. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be communicated via website announcements or email notifications. Continued use of our services after an update constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: